Refund Policy

Cancellations, Returns, Exchanges & Refunds

Thank you for your purchase with us at quentecejavawn.com. We want to ensure that all customers are happy and satisfied with their order and products. Please make sure you view all product information and reach out with any question before purchasing as we do not accept returns or exchanges. 

No cancellations or changes can be made to your order after the order has been placed. If your order has not shipped, we can however, make changes to the mailing address and your email address if they are incorrect. We DO NOT offer refunds after the order has been placed due to the nature of the product.

Quentece Javawn Collection is NOT responsible for any discount codes, promotions, fees, or funds lost or forgotten due to failure to input any codes for promotions or orders made without using a promotional link. If a 20% sale starts at 12:00 PM EST, and an order is placed at 11:59 AM EST, the discount code will not be honored as the discount code would have been in place at 12:00 PM EST.

Damaged, Defective or Missing Products

We want to help! If your product(s) are damaged, defective, or missing: Email us info@quentecejavawn.com. Please submit photo images of your package, as well as the contents that are damaged/defective. If you are missing a product, submit an image of the items you received.